Service is important to us! There are 3 ways to request a non-emergency maintenance/repair visit:
- Complete the form below, or
- Email: FreeportManager@zfinancial.com, or
- Call: 815-235-2260
With your email, please include your name, best way to reach you, property address, a description of the problem, how it happened, and include any photos if possible. You will receive a confirmation email within 24 hours and a maintenance tech will call to schedule an appointment.
Normal wear and tear maintenance costs are covered by the maintenance agreement included in your lease.
Things that are NOT COVERED are:
- Lost keys
- Excessive damage to walls, doors, ceilings, and floors
- Clogged sinks and toilets
- Broken screens or glass in windows and doors
- Broken hinges, hooks, shelves, drawers or doors on cabinets and appliances
- Unit or appliance cleaning
- Replacement batteries or light bulbs
This is a partial list. Please refer to your lease for a complete list and/or the charges associated with a service call for these items.
Maintenance Request Form